Excellence In Customer Service

G-Tech Going Above & Beyond

Anyone who has read my posts about backing up knows how important good hard drives are; they will also know that all drives eventually break – it’s just a question of when. To re-cap, it’s essential to have backups, and preferably more than one!

I have seven drives from G-Tech. Superbly designed, solidly built and reliable. Unfortunately one of my drives, a Time Machine drive stopped working; the disk just wouldn’t power up and spin. The drive in question was a 1Tb G-Drive which has been in constant use for well over a year. Good news was that all G-Tech drives come with a three year warranty.

I contacted G-Technology’s customer service and arranged to send it back for repair. The drive was returned after a couple of weeks but what absolutely stunned me was that they had not only changed the faulty drive, but upgraded the case and circuitry to the latest version!

G-Tech are more expensive than others, but with customer service as amazing as this, every penny spent turns out to be well worth it. On a related note, a development with the company is that they are using Enterprise standard drives in some of their products. I’d love to see this extended to the full range; after all, professional level drives are absolutely relied on and some used 24/7. I for one would be happy to have the option to spend more and have Enterprise drives as I do in my Sonnet Fusion D800.

Bravo G-Tech!

Value

The cost of equipment rises daily and at the same alarming rate, our profession is devalued

I’ve been a professional photographer for almost 21 years; it’s a job which I love and an industry which I fell in love with instantly. Photojournalism has always been my passion; never well paid but satisfying morally with an income that would help one get by.

In all this time, I have never seen a photograph be as devalued as it is now. Most companies believe it is a right for them to steal pictures and use them for free. They even set up dodgy ‘rights grab’ competitions which thousands enter into, signing away their copyright or at best giving away rights of usage to the organisers. Young freelance photographers straight out of college easily sign away their copyrights to the papers, being made to believe that is the norm.

The companies who do want to pay, make up fictitious small budgets as a way to say that they cannot afford to pay more than a certain amount and try to bully the photographer into submission. The same people would never dream of trying that on in a shop, but for some reason, photographers are fair game.

My thoughts are that we need to stick to our principles; pictures have a value; our copyright and the rights to our images need to be cherished. Have your rate card and stick to it. Turn away a client who is trying to take advantage. If we don’t do this, our work will continue to loose value and the equipment which now days cost twice what it did a few weeks ago will be well and truly out of our reach. Even worst and most importantly, the power and respect that a photograph has will be lost.

This short video makes the point very nicely; thanks to Keith Meatheringham for bringing to my attention. Definitely worth watching:

So, What’s Tougher; Canon or Nikon?!

Photography Masters Cup

Three Images Nominated

Got some wonderful news via email from the Creative Director of the Photography Masters Cup, Basil O’Brien. I’ve had three images nominated in the awards’ professional categories. One image in the Aerial section and two in the Photojournalism section. Alas non of the images went through to win, but three nominations isn’t too shabby!

Bespoke Workshops

Custom Tailored Photography, DSLR Video and Software Workflow One-on-one Workshops

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Through the years, on assignment, giving presentations and collecting the occasional award for my work.

I thoroughly enjoy passing on knowledge and tips and helping those new to the industry or a particular aspect of our work to pick up new skills and further their career. Anyone who has been on any one of my workshops or presentations will hopefully agree. Having started as a photographer in 1989, there’s usually a thing or two that I can pass on!

I’ve discovered that there is very much a need for a different kind of workshop however, a more focused and bespoke workshop. We are all at different levels in our photography and therefore have different needs as far as education is concerned. Whilst group workshops are a fine thing, custom tailored workshops mean that in a matter of a day or two, so much knowledge is gained, that it puts the group method definitely in second place.

At the moment I can offer bespoke one-on-one workshops on the following topics:

Photography (photojournalism, portrait, street photography and so on), DSLR Video, Audio, Multimedia / Convergence, Workflow, Portfolio Editing, Photo Essay Construction and Video Editing (Final Cut). As an Adobe Influencer, one of my most popular workshops amongst both professional colleagues and photography enthusiasts is Adobe Lightroom. I will not only share my workflow for efficient and high quality work, but help you design a full backup strategy as well.

Naturally this is a very general list; if a topic isn’t listed, do get in touch and if it’s something I can help with, I will. If not, perhaps I may know someone who can. Also, depending on how in-depth we need to go, several topics can be covered in a day.

I’ve also been a tutor at the prestigious Leica Akademie in London, and having been a Leica user since 1989, am more that fluent in Leica M camera use. One of the most popular workshops amongst Leica M users is my street photography day, so do get in touch.

My years as an Olympus Visionary and more recently as an Olympus Mentor naturally means I’m very happy to help you with your Olympus setup. I’ve also been a Canon DSLR shooter for many years, so very familiar with their system.

More recently, I’ve been working with Panasonic Lumix UK as an expert photographer, using both the m43 system as well as being part of the team of photographers that launched the Lumix S1 and S1R in Barcelona.

My years of writing camera reviews for photography magazines has brought me into close contact with various systems from various manufacturers, so regardless of the system you use, if you need help, get in touch and book a day or two. Over my career I’ve extensively shot with Canon, Contax, Leica, Lumix, Minolta, Minox, Nikon, Olympus and Sony.

To get a general feel for the kind of feedback my last series of group workshops with the extremely talented Jeff Ascough received, have a look HERE.

Here are some comments from recent bespoke one-on-one workshop attendees:

We have always considered photography a complex business, in which technical skills and business capabilities should be developed together. When looking for a workshop to improve what we know and the way we do it, we are not looking just for a technical course, but forsomething that can help us to improve our presence as photographers as a whole. The one-to-one workshop we had the possibility to do with Edmond Terakopian was exactly what we were looking for: photography in the skill and in the business. During a structured day, Edmond analysed both our work and our market strategy with honesty and providing constructive criticism and feedback. After having seen the way we work he always showed us different ways or approaches, always comparing different way of doing things. We have been able to look at our current work from a different perspective, re-thinking our business strategy and our technical approach. I have particularly loved the fact that he did not limit the day to the photography as technical art, but he acted as mentor for the business side of it, sharing ideas, way of working, strategies and tips.”There are no magic shortcuts in this market” he told us, but unlike many others he gave us the tool to build a better future. I think that if you like to attend a course that will help you round up all the sides of photography, Edmond is definitely a great mentor you can learn from. Carlo and Fabiana Nicora

“Just spent the day with Edmond and where there was darkness there is now light! It’s a long time since I learned this much in a day, and my only wish is that I’d done this years ago. Inspired by what’s possible and breathing easy now that the system for processing and storing photos is fully sorted.  Great blend of art and science.  Many thanks!” – Peter Kirkby
“I’ve now had three separate one day sessions with Edmond and loved each one of them. Edmond is clearly a very accomplished photographer but also an articulate teacher and the two do not always go hand in hand. His passion of photography is apparent in his desire for you to get the most of out of the day and I’m sure I have not done my last workshop with Edmond. Highly recommend.”  Jeremy Peters
“Sometimes you come across a real expert in their field, someone with many years experience of the good, and bad, things in a professional area. Sometimes you meet a great teacher, one who takes the trouble to work out what you really need, where your weakness – and strengths – lie, who inspires you, and is not afraid to challenge a little. Rarely do you get both in the same place. Edmond Terakopian is such a person. The time we spent in a bespoke workshop was one of the best investments I’ve made. We covered an enormous amount of ground, and his patience, enthusiasm and attention did not let up for one second. Already I’ve put some of his advice into practice, and very quickly secured a great commission at a proper professional rate only days later, using his direct guidance on positioning and recognising my value. Highly recommended”. Paul Clarke /photographer & technologist.

“I have just done a one day workshop on using video on my DSLR with Edmond Terakopian. I was a complete beginner in video DSLR so wanted a good basic grounding in how to get up and running with my Canon 5D MkII. Edmond took me through story boarding, sound, shooting, essential equipment and editing. He gave me some really good tips and answered all my (many) questions in a clear and understandable way. I now feel confident about going out and starting to shoot small films and editing them on either iMovie or Final Cut Express. Edmond is a great teacher. The day was really enjoyable and taught me more than enough to get me started!” Rosie Hallam / award winning photojournalist.

“The two day one-to-one workshop with Edmond was excellent, both in terms of quality of material and Edmond’s relaxed attitude towards training.  The two days taught me a lot about DSLR HD Video recording and editing as well as an in depth introduction to sound recording and associated peripherals needed.  I can wholeheartedly recommend a one-to-one session with Edmond – the man knows his stuff!”. Kevin Mullins / wedding photographer.

“Edmond is a rare find. Someone who I had hoped would simply teach me how to enjoy using a Leica. However what I found in the day I spent with him was someone who opened my eyes on how to see light, how to look at everything around me with new eyes and took me back to simple ways of days gone by! He inspired me through his personable, flexible and adaptive manner to learn and tune my photography skills. I witnessed a master at work and realised it was the start of a new dawn for me one where I can learn and be inspired but with the support and guidance of a talented teacher who is a delight to spend time with enjoying a shared passion for photography…”. Joel Segal

“Edmond is the ideal teacher: probing, exacting – but always constructive and encouraging. We have had only one session together, but I feel he has already helped to make me a rather better photographer than I was, and I look forward to more. He is hugely generous with his time and knowledge even after the tutorial day, even processing some of my shots himself to show me different ways of doing it. Most of all he is the most delightful man to spend time with; never was learning so pleasurable. I can’t recommend him too highly”. Christopher Middleton

“It was a fabulous day; so much so that I’ve already booked another day with Edmond!  So what made it so great?  Well, firstly, Edmond is a truly delightful person to spend time with…friendly, patient, relaxed, and with an easy-going style.  Secondly, he really knows his stuff…whether it’s anything to do with the Leica camera and lenses (and Canon’s); image processing; or the craft of ‘street photography’, then Edmond has all the answers.  Thirdly, he’s a great teacher…getting the balance just right between giving me advice and feedback, and just letting me ‘get on with it’ and ‘learn by doing’, as well as being patient with my battery of questions!  I also learned by just watching him at work…and comparing his (more successful!) approach to street photography compared to my own.  Lastly, he’s a brilliant craftsman when it comes to street photography…I was both inspired and challenged by the superiority of his (brilliant) images compared to my own!

So I can’t recommend Edmond highly enough and am already looking forward to our next session together.  I had a wonderful combination of great fun, intense practical learning, and inspiration and I came away with more confidence and, more importantly, having made a new friend.”  Jim Grover

“On the recommendation of a friend who had spent time with Edmond in a bespoke workshop, I booked 3 individual days to get me started on a passion I had long wanted to pursue but was limited by my skill and knowledge. Having just completed my 3 days, I feel inspired, confident and read to really pursue photography. We achieved more in 3 days than I could have imagined, for a novice, I feel good with my camera, (his support on choosing the right one for me was invaluable), I now have a grasp of editing and processing and I have a system that works for me. What I think Edmond did really well was his ability to coach me at my pace, whilst constantly providing both challenge and building confidence. He has shown me both technical and creative skills and perhaps most importantly opened up the door to the magic of photography. He has a lovely relaxed style, is great company and clearly a real expert who loves to share his knowledge. The improvement in my shooting is immense and has really given me a fillip. I know I will have more sessions with Edmond as I progress, they are a great return on investment. Edmond, thank you”. Mona Bitar

What Interests You Most

Things used to be simpler; Tri-X pushed or TMAX3200? D76 or TMAX dev. Also questions like “Wonder if my FM2 will last another 10 years of solid use”. I even have a Canon F1 (the original version from the 70s) which I used daily on assignment for years without a worry of upgrading or it needing any attention other than a fresh roll of film! In fact, 20 years since I bought it, I still have it and it works perfectly!

Now days it’s about megapixels; both the number and more importantly the quality. It’s about AF this and WiFi that. Computers, software, mobiles…and now, video and audio. Things are changing to put it mildly! It’s all rather exciting actually!

This led me to want to do a quick poll – what do you folks like to read about most? Is photography of the only interest or is other stuff interesting too? I’d appreciate if you’d be kind enough to fill this poll with your main interest. Also please feel free to comment if there’s anything else. It’ll help me focus my writing a little more. Thanks 🙂