Category Archives: Computers and Software

Excellence In Customer Service

G-Tech Going Above & Beyond

Anyone who has read my posts about backing up knows how important good hard drives are; they will also know that all drives eventually break – it’s just a question of when. To re-cap, it’s essential to have backups, and preferably more than one!

I have seven drives from G-Tech. Superbly designed, solidly built and reliable. Unfortunately one of my drives, a Time Machine drive stopped working; the disk just wouldn’t power up and spin. The drive in question was a 1Tb G-Drive which has been in constant use for well over a year. Good news was that all G-Tech drives come with a three year warranty.

I contacted G-Technology’s customer service and arranged to send it back for repair. The drive was returned after a couple of weeks but what absolutely stunned me was that they had not only changed the faulty drive, but upgraded the case and circuitry to the latest version!

G-Tech are more expensive than others, but with customer service as amazing as this, every penny spent turns out to be well worth it. On a related note, a development with the company is that they are using Enterprise standard drives in some of their products. I’d love to see this extended to the full range; after all, professional level drives are absolutely relied on and some used 24/7. I for one would be happy to have the option to spend more and have Enterprise drives as I do in my Sonnet Fusion D800.

Bravo G-Tech!

Backup Workflow For Photographers

Anyone who knows me or has been to one of my talks or workshops will know just how much I value having a backup workflow and how crucial it is. I did a blog post a short while ago called STORAGE FOR PHOTOGRAPHERS.

I’m thankful that my friend and colleague Chase Jarvis has put together this fantastic video showing his workflow for backing up. You can read his post called COMPLETE WORKFLOW AND BACKUP FOR PHOTO + VIDEO.

I urge you to spend a little time researching this as it’s much better to be aware and have a system in place than to try and recover from a data loss disaster which at best can be extremely costly and at worst impossible. Also, don’t forget to backup all you family photos and videos – they are irreplaceable.

Lastly, enjoy Chase’s video:

External Hard Drive Reliability Survey

Internal Hard Drive Reliability Survey

Nik Software Webinar Recording

Following on from my Nik Software webinar last week, many of you wrote to me and Nik asking that a recording was made available, so here it is!

I’d like to add a word of thanks to Nik Software for the platform and also to my audio sponsors, Rode Microphones for supplying the magnificent Rode Podcaster for the webinar.

Apologies for the squashed aspect ratio and some other technical issues but the system used has a very unique non-Mac compatible codec  which isn’t even native to Windows so I’ve had issues trying to edit it and get it to play properly.